Customer Service – AbroadWorks

Boost Customer Satisfaction with Skilled Offshore Talent.

Our offshore solutions provide you with access to top-tier talent from around the globe, ensuring your customers receive the best service possible.

Looking to Hire

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Better Talent. Because we test the @#%^ out of them!

We implement a comprehensive selection process to find the most qualified customer service agents worldwide. Our testing includes:

English Language Proficiency: Extensive assessments to ensure fluency and excellent communication skills, crucial for delivering top-notch customer support.

Technical Assessments: Evaluations of technical skills pertinent to the role, ensuring agents are capable of handling various customer inquiries efficiently.

Soft Skills Evaluation: Assessments of empathy, problem-solving, and interpersonal skills to ensure agents provide a positive customer experience.

Unmatched Quality at Lower Costs.

In the competitive world of business, exceptional customer service is a key differentiator. By leveraging offshore customer service agents, you can maintain high standards of support while significantly reducing operational costs.

Reduce your customer service costs by up to 60% without compromising on quality. Our offshore solutions allow you to reallocate resources to other vital areas of your business.

“AbroadWorks has transformed our business. They are highly skilled at identifying a business’s employment needs and finding the best people for those roles wherever in the world they may be.“

Aaron Singer – CEO Bulldog Adjusters Inc.

How It Works

The AbroadWorks Process.

We are an all-in-one talent solution, from vetting remote workers to monitoring them on the job. Here’s how we get your workforce down to a science.

01 Find

We take the hassle out of creating and posting job descriptions on global job boards
No need to worry about resume parsing or candidate screening
Find the best talent, through robust role specific testing.

02 Onboard

Let us handle region specific vacations, benefits, and taxes.
We automate the preparation of the required contracts, legal documents, and background checks.

03 Manage

Built-in Productivity & Time Tracking Reporting.
Security and Privacy
Automated Payroll. Easily manage vacations, benefits and time-off.

Frequently asked questions

For general FAQs, read more here.

1. What does an offshore customer service representative do?

An offshore customer service representative handles customer inquiries, resolves issues, provides product or service information, and ensures customer satisfaction through various communication channels such as phone, email, chat, and social media.

2. Why should I hire an offshore customer service team?

Offshore customer service teams provide cost-effective support, offer 24/7 availability, and allow businesses to scale operations efficiently while maintaining high service quality.

3. What industries benefit the most from offshore customer support?

Industries such as e-commerce, SaaS, healthcare, finance, telecommunications, and hospitality rely on offshore customer service representatives for efficient customer support.

4. Can offshore customer service representatives handle inbound and outbound calls?

Yes, they are trained in both inbound customer support (handling inquiries and complaints) and outbound calls (follow-ups, sales, and surveys).

5. Can an offshore CSR handle high volumes of emails and respond promptly?

Yes, they can efficiently manage email inquiries, ensuring timely and professional responses within your preferred turnaround time.

6. Can an offshore CSR handle live chat support for my business?

Yes, they can provide real-time assistance to customers depending on which platform you use in your business.

7. Do offshore customer support agents manage social media inquiries?

Yes, they can respond to customer messages, comments, and reviews on platforms like Facebook, Instagram, Twitter, and LinkedIn.

8. How do offshore representatives handle online reputation management?

They follow brand guidelines to respond professionally to negative feedback, resolve issues, and maintain a positive brand image.

9. Can offshore CSRs provide technical support for software or IT products?

Yes, we offer trained technical support representatives who can troubleshoot software issues, assist with product setup, and guide customers through technical processes.

10. Can I hire a multilingual offshore customer service representative?

Yes, we have CSRs fluent in multiple languages, including English, Spanish, and French, to support global customers.

11. What time zones do offshore customer service representatives work in?

They can align with your business hours, offer 24/7 support, or work in rotating shifts based on your needs.

12. How do I monitor an offshore CSR’s performance?

We provide regular reports, call recordings, customer feedback scores, and KPI tracking to measure service quality.